SHIPMENTS & DELIVERIES

WE ACCEPT RETURNS/EXCHANGE ON ORDERS ONLY IF-

RETURN ONLY IF-

  • Product (s) delivered is inaccurate than the one ordered
  • Product (s) delivered is damaged when received.


EXCHANGE–

  • For a seamless and convenient experience, customers may exchange products within 3 days of delivery.

In such cases, kindly reach out to the customer support  shafairjewels@gmail.com  within 3 days of delivery with order number and product picture.

Post 3 days, no requests for exchange will be entertained.

Please note:

  • Items sent back without intimation will not be accepted
  • No returns shall be accepted on products purchased from third-party websites or physical stores

Missing items, and wrong orders must be reported immediately after delivery to our Customer Support Team (+91 8690277714 ) . Any report for such cases made after 24 Hrs (After Delivery) will not be entertained. 

EXCHANGE POLICY- INDIA


  • The product must be packed in the same packaging before it is couriered by the customer to our billing address (mentioned below).
  • Shipping / Reverse pick-up / Re-shipping charges for exchanged items will be borne by the customer only.
  • The product must be unused and untempered to be eligible for exchange.In case a used product is sent for exchange, the product will be returned to the customer and the exchange shall not be processed. 
  • Customised orders and items on sale are NOT ELIGIBLE for exchange/returm
  • A product can be exchanged only ONCE through the course of an order.
  • For exchange, customers need to bear pickup & re-shipping charges of ₹500/- (PAN India)

 

 

REPAIR POLICY- INDIA

In case a jewellery piece is accidentally damaged by the customer, Shafair will be happy to repair it for you. 

  • SHAFAIR come with a 1year repair warranty, where pieces will be repaired for FREE within 1 year of delivery.
  • For repairs, customers need to bear pickup & re-shipping charges of ₹500/- (PAN India)


Please Note: Repairs are subjective to the design of the particular piece. When a request is raised, our support agents will let you know if the damage is repairable or not.

 

 

NO REFUND OR EXCHANGE

No refund or exchange will be given in the following cases:

  • No return/exchange/replacement for pre-orders or customised orders.
  • No refund/exchange for used products.
  • No exchange/return for minor colour and design variations due to display differences and the handcrafted nature of our products.
  • No refund for incorrect or outdated addresses.
  • No refund after 3 failed delivery attempts by our courier agents.
  • In case of an approved refund, only the product value will be refunded; shipping charges are non-refundable.

 

OUR BILLING ADDRESS:

Shafair Jewels Pvt. Ltd.

1. Penthouse, ganpati plaza M.I. Road, jaipur- 302001

For any further assistance feel free to contact us at:

+91- 8690277714 (10 AM - 6 PM IST) 

Or email us at shafairjewels@gmail.com

 

 

3. ORDER PROCESSING AND DISPATCH

  • Each of our exquisite pieces is meticulously crafted to order.
  • You will receive an email notification as soon as your order is confirmed. Our team will contact you to confirm the details 
  • It takes 3-10 days to manufacture a piece depending on the complexity of design and demand. We strive to dispatch your order as soon as we receive the product. Once dispatched it can take 2-5 business days to reach you.
  • Customization requests may require additional time.
  • Please note that we do not offer exchanges for customized orders. Please refer to our Exchange & Repair Policy for clarity.

 

4. DELIVERY SCHEDULE

  • Our courier partner is equipped to deliver shipments between Monday and Saturday (excluding Public Holidays) from 10 AM to 6 PM.
  • Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
  • To ensure smooth communication, please provide your correct phone number & email address with every order.

  

6. CONTACT INFORMATION

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at shafairjewels@gmail.com 

 

Operating Hours : Monday to Saturday, 11 AM to 6 PM (IST) 

Contact No. : +91-8690277714

Email : shafairjewels@gmail.com